Returns & Refund Policy
1) First: Check the Package Before Accepting it
You are required to check all products and their packaging upon receipt.
In particular, the user must refuse delivery if the packaging and products are damaged, products are missing or if the packaging has been opened or repackaged. Keep in mind this is an extremelly rare case (99% of our orders arrive in perfect conditions).
Any anomaly due to the transport company must be inspected immediately by the user and reported on the transport/delivery document to the carrier.
A copy of the findings made by the user will have to be sent to WorldWeCan by e-mail to the address firstname.lastname@example.org within a period of 14 days from the date of delivery of the products.
2) Second: Returns
2.1) Returns of Faulty & Incorrect Items
We replace, free of charge, all faulty, damaged or incorrect items. Over 99% of our orders arrive perfectly. Your satisfaction is 100% guaranteed.
Never return an item without our prior confirmation. Always contact us first. Follow the instructions below.
In the rare event that you receive incorrect or damaged goods, please contact us within 14 days of receipt of your goods. We will make sure to get a replacement item shipped out to you as fast as possible!
1) Please inform of the problem by contacting us within 14 days of the receipt of your goods at email@example.com providing your Name, Order number & Photos of the problem and a brief description.
2) The item has to be unworn, unwashed and in the original packaging with its unique tag.
3) You will receive a reply from our team and if the exchange is approved we will organize a priority replacement for you! We will give it priority over normal orders so it arrives faster!
Please do not send your purchase back to our warehouse prior receiving our confirmation.
We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.
According to European regulations the right of withdrawal may not be provided for:
- The supply of goods that are made to order or personalized to the consumer;
- Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore WorldWeCan reserves all rights about returns at its discretion.
• Shipping Costs of Returns:
The user will be responsible for paying the return shipping fee in the case of the return of an item.
Depending on the shipping company, the time it may take for your product to reach our facilities, may vary.
If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items, the shipping company is the one responsible of the delivery.
2.2) Other Reasons for Return
Wrong Address - If you provide an address that is considered insufficient by the courier or addressee unknown, the shipment will be returned to our facilities. We are not able to cover reshipment costs due to address errors, so you will be liable for reshipment costs once you have sent the correct address and we have confirmed the updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and as we are not able to cover reshipments, you will be liable for the cost of the reshipment. If we do not hear from you within 14 days your item will be donated to someone in need!
The following items are non-returnable,
- Gift cards.
- Downloadable digital products.
- Health and personal care items.
3) Third: Exchanges & Refunds
Always make sure to check the Size Table provided within each listing together with the detailed Product Description before placing your order.
Our products are made to order and once we process the order we donate its profits to children, humanitarian and environmental causes. As the product is made to order and profits are donated, we reserve the right to provide exchanges. But if you truly need to make a size exchange, contact us at firstname.lastname@example.org, we will review your case and do our best to provide you a solution. Contact us before 14 days have gone by since the arrival of your purchase.
All our products are prepared and printed on demand in our facilities. This means they are made personally for you. Once the orders are processed, profits are donated to humanitarian and ecological projects. Therefore we are not able to offer refunds after the production has started. If you quickly inform us we may be able to stop production before it starts and issue you a refund. Send a quick email to email@example.com. We will always make everything we can to keep you in love and happy to continue supporting great causes!
Please check the Size Table and your order information before completing your order to prevent such cases.
If you have any doubts or questions we will be happy to assist you. You can contact us at firstname.lastname@example.org.